Clinical Efficiency

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Patient satisfaction is more important than ever – largely because negative and positive feedback about your practice can be shared so easily online. The patient journey is important, and includes your patient’s experience from the moment they contact your office through the follow-up care they receive.  An ophthalmology practice thrives when it excels at providing a positive patient experience. 

SightBrands will help you understand, focus on and improve every touch point in your patient’s journey. This includes everything from a professional, friendly and welcoming call center, to well-trained and accommodating check-in staff to an informative, easy to navigate website. 

By hiring professionals to analyze your patient flow and experiences, report on the findings and implement changes, you will take the necessary steps to improve your patient’s journey and increase patient satisfaction.  

Professional services can help manage: 

• Ease in patient scheduling 
• Patient intake processes 
• Patient flow in your office 
• Clinical staff utilization and productivity 
• Utilization of your physical space 
• Documentation 
• EMR utilization 
• Staff education and training 

Happier patients will share their great experiences online and by referring you to others.  This will expand your reach and elevate your reputation in the community.